This is not to say that if the product or service is imperfect there is no point in improving customer service. ... In the Scottish health service for example, the term aquot;quality of serviceaquot; is most commonly used to cover the whole range of customer service elements. ... The Elements of Customer Service A superb model of good customer relations in particular is presented by Trent Regional Health Authority andanbsp;...
|Title||:||Hospital & Health Services Review|