Handbook of Inter-rater Reliability

Handbook of Inter-rater Reliability

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Although the rating of customer service as a€œVery Poora€, a€œPoora€, a€œGooda€, or a€œ Excellenta€ is related to some extent to the very nature of the service being provided to customers, it remains more a matter of personal taste in many situations.

Title:Handbook of Inter-rater Reliability
Author:Kilem Li Gwet
Publisher:Advanced Analytics Press - 2010


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