A detailed explanation of the Human Performance Improvement (HPI) process and model. Contains an overview of the roles associated with HPI and a description of the core competencies required of practitioners who want to join this movement. Also contains an overview for making the transition from trainer to HPI consultant.Defining HPI In ASTD Models for Human Performance Improvement, author William Rothwell provides a definition of ... HPI Example Business Goal ac Continuously retain 75 percent of existing customers. ... In an effort to provide good customer service, representatives promptly and efficiently process the disconnect orderanbsp;...
|Title||:||Guide To Performance (An Infoline Collection)|
|Author||:||American Society for Training and Development|
|Publisher||:||American Society for Training and Development - 2001|