As in the first case study profile, a number of firms have introduced them to address the downsides of excessive individual incentivisation. ... These reward total revenue achieved and customer service ratings in each dealership on a quarterly basis. ... paid out according to the level of customer service performance, measured through Definitions, types and trends mystery shopper assessments, error ratiosanbsp;...
|Title||:||Guide to Bonus and Incentive Plans|
|Publisher||:||CIPD Publishing - 2002|