Guide to Bonus and Incentive Plans

Guide to Bonus and Incentive Plans

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As in the first case study profile, a number of firms have introduced them to address the downsides of excessive individual incentivisation. ... These reward total revenue achieved and customer service ratings in each dealership on a quarterly basis. ... paid out according to the level of customer service performance, measured through Definitions, types and trends mystery shopper assessments, error ratiosanbsp;...

Title:Guide to Bonus and Incentive Plans
Author:Duncan Brown
Publisher:CIPD Publishing - 2002


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