... has immediacy. On the telephone, it is easier to come to the point and ask for action without your customer feeling rushed. To warm yourself up to the job of cold calling, focus on three things: (1) understanding the odds; (2) developing your skills; and (3) self-motivation. ... about this in Chapter 23), a good telephone personality, and preplanning your call are all important. If you use a script, it will beanbsp;...
|Title||:||Great Customer Service on the Telephone|
|Publisher||:||AMACOM Div American Mgmt Assn -|