This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current best practice in all aspects of customer service management, making this a valuable addition to the renowned Gower Handbook series.In contrast, consider the West German car maker, Audi, which faced accusations a few years later that a#39;sudden accelerationa#39; in its cars had caused several deaths and hundreds of injuries. Witnesses reported that while trying to park, their Audianbsp;...
|Title||:||Gower Handbook of Customer Service|
|Publisher||:||Gower Publishing, Ltd. - 1997-01-01|