A well-written, lively, optimistic book that calls for the transformation of technology in government from 'lipstick on a bulldog to total information awareness.' This book is proactive in nature (see what these governments are really doing), does not call for a wholesale and costly transformation, and employs a subtle shaming of those governments that have not yet joined the 21st century. William Eggers's argument, conservative in nature, states that the world of politics would quickly and markedly benefit from this digital transformation in terms of a fiscal payoff, but a more profound change would result as governments become more transparent, more democratic, and more efficient.... closer to an actual human interaction, expert systems tend to be much more useful than Frequently Asked Questions (FAQs), ... Dupont Industries used expert systems to disseminate problem-solving knowledge throughout the company.
|Author||:||William D. Eggers|
|Publisher||:||Rowman & Littlefield - 2007-05-01|