Getting It Right

Getting It Right

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At social and family events, bad-mouthing the company was commonplace. As a con- sequence, Qwest performance ranked dead last on virtually every industry indicator of customer service. If that was not enough of a challenge, Qwest wasanbsp;...

Title:Getting It Right
Author:Viva Bartkus, Ed Conlon
Publisher:John Wiley & Sons - 2008-07-23


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