At social and family events, bad-mouthing the company was commonplace. As a con- sequence, Qwest performance ranked dead last on virtually every industry indicator of customer service. If that was not enough of a challenge, Qwest wasanbsp;...
|Title||:||Getting It Right|
|Author||:||Viva Bartkus, Ed Conlon|
|Publisher||:||John Wiley & Sons - 2008-07-23|