The author, who brings more than three decades of experience and consulting in customer service field to the reader, addresses the other side of the counter--the customer. He offers long-suffering consumers key tips on: - how to make effective complaints- how to turn problems into refunds, exchanges or improved serviceI prefer warranty service that is connected to the retailer who has a vested interest in maintaining my satisfaction. ... youa#39;re buying a $50, 000 BMW with a reputation for expensive service and maintenance costs, a $3, 000 extended warranty thatanbsp;...
|Title||:||Get What You Want|
|Publisher||:||Silver Lake Publishing - 2004-04-01|