From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's qexperience economyq customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.The capacity for empathy. Effective funeral directors are empathetic. This means you must develop the capacity to project yourself into the bereaved familya#39;s world and to be involved in the emotional suffering inherent in the work of grief.
|Title||:||Funeral Home Customer Service A–Z|
|Author||:||Alan D. Wolfelt|
|Publisher||:||Companion Press - 2005-04-01|