Fulfilling Customer Needs

Fulfilling Customer Needs

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This volume is structured around the need to understand capacity, measure capacity, measure performance, and balance requirements and resources for production. All of these elements are combined in the book into an integrated model for optimizing the performance of the organization.A Practical Guide to Capacity Management Harry K. Jackson, Normand L. Frigon ... New Membership New Service Request New Product Request Figure 5.23 Customer Service Level 2 Process for Telephone ... Mean time between maintenance is the average time a system (work center or work activity) is up and producing.

Title:Fulfilling Customer Needs
Author:Harry K. Jackson, Normand L. Frigon
Publisher:John Wiley & Sons - 1998-06-01


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