From Tellers to Sellers

From Tellers to Sellers

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This text is the outcome of a study of selected banks in Australia, France, Germany, Great Britain, Italy, the Netherlands, New Zealand, Spain and the USA. As part of a larger project on industrial relations and human resource management practices, researchers in each country explored the changing industry context and competitive strategies in relation to a number of employment relations practices, such as skill formation and development, work organization, staffing arrangements, job security, compensation and industrial relations. The introductory chapter provides an overview of the main research findings. The country chapters present analyses of the findings, and the conclusion assesses the role of markets, technology and institutions in employment relations and discusses the interpretive frameworks that help make sense of their change and variation across cultures.The lending role has also been reduced in branches, which has eliminated one of the key functions of traditional branch ... a aquot;manager, aquot; but he or she will perform the tasks of, and in most cases be paid as, a customer service supervisor.

Title:From Tellers to Sellers
Author:Marino Regini, Jim Kitay, Martin Baethge
Publisher:MIT Press - 1999


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