This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.The customer will see small white or gray particles in the water. The particles could damage other appliances that use hot water. Brands involved are American Water Heater Co., A.O. Smith Corp., Bradford White Corp., Lochinvar Corp., anbsp;...
|Title||:||Focus First on Service|
|Publisher||:||American Water Works Association - 2011-01-12|