First Class Customer Service is essential for every business or organisation whose goal is to achieve the highest quality customer service for their customers. The series covers the fifteen key areas of customer service where continuous improvement is a requisite for achieving this goal. Open learning materials are being used by businesses and organisations, large and small, to help develop staff and deliver training in a more flexible, targeted and cost effective way. Open learning encourages people to take more responsibility for their own learning and development. Practically focused, drawing on everyday experience. Fully covers the knowledge and understanding of the new Customer Service S/NVQ Level 2. Easy to use, with Open Learning activities, self-assessment opportunities and Portfolio building activities.The series covers the fifteen key areas of customer service where continuous improvement is a requisite for achieving this goal.
|Title||:||First Class Customer Service|
|Author||:||Learning Business Staff, Learning Business, The|
|Publisher||:||Pergamon - 1996-11-30|