The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and keep coming back for more. Whether youare just starting your business and want to lock up great customer service procedures, or youare an established company looking to revamp your customer service to answer new market needs, this is the resource for you. Unlike other books, brimming with irrelevant and outdated information, Extra Mile offers: ac 500 essential tips, divided into eight parts, including: Real-Life Scenarios, Crisis Management, and Building Customer Loyalty ac Intel into the customer service secrets of business giants, such as American Express, Southwest Airlines, and Ritz-Carlton Hotels ac A section dedicated to providing excellent customer service online ac A guide for avoiding conflict and negative reviews with a list of 50 Things Never to DoIf your contact with customers is mostly by phone, you may not always be able to tell from their name and voice whether they ... Comcast scrambled to apologize, refunding two years of the customera#39;s bills and firing the employee responsible.
|Title||:||Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer|
|Author||:||Author, Callisto Media Inc.|
|Publisher||:||Callisto Media Inc. - 2015-05-18|