English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook. on its own, as a stand-alone intensive specialist course, or for self-study English for Customer Care will help improve your relationships with your customers.What kind of a#39;peoplea#39; skills do the adverts mention? Complete the notes. 6 Notes good Are technical skills enough? Customer care is becoming more and more telephone manner focused on IT training. Ita#39;s true that nowadays technical skillsanbsp;...
|Title||:||Express Series English for Customer Care|
|Publisher||:||Oxford University Press - 2015-10-08|