Thoroughly tested and used by students and proven to help students taking the American Society for Qualityas Certified Quality Improvement Associate exam, Essentials of Quality is highly accessible, experiential, and unique in its coverage of current quality management topics, from creative and innovative improvements and approaches to todayas economic environment to ways of developing metrics for measuring and evaluating programs. With non-academic, reader-friendly writing, the text features many chapter exercise and cases that provide students with hands-on experience.The primary evidence that a quality system has been designed is the quality manual. ... ISO 9000 is the commonly used term to refer to the ANSI/ISO/ASQ Q9000-2008, ANSI/ISO/ASQ Q9001-2008, and ANSI/ISO/ASQ Q9004-2008 standards.
|Title||:||Essentials of Quality with Cases and Experiential Exercises|
|Author||:||V. E. Sower|
|Publisher||:||John Wiley & Sons - 2010-02-22|