This understanding is instrumental both in creating a customer service plan and in continually reevaluating that plan. ... For example, a patient would be considered an external primary customer, the patienta#39;s husband or wife would be considered an external ... The customer service strategic plan must identify the organizationa#39;s various types of customers and include what those customers expect from theanbsp;...
|Author||:||Orlando J. Dominguez|
|Publisher||:||Jones & Bartlett Publishers - 2015|