This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients' charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.SERVICE. STANDARDS. WHAT 1S A SERV1CE CHARTER? The service charter is also known by other names such as the ... of the service charier is to shift attention to the customer in the context of a well-defined relationship with the serviceanbsp;...
|Title||:||Empowering the Customer|
|Publisher||:||Commonwealth Secretariat - 2001-01-01|