Our work life is filled with emotions. How we feel on the job, what we say we feel, and what feelings we displayAceqall these are important aspects of organizational behavior and workplace culture. Rather than focusing on the psychology of personal emotions at work, however, this study concentrates on emotions as role requirements, on workplace emotions that combine the private with the public, the personal with the social, and the authentic with the masked. In this cross-cultural study of qemotion management, q the author argues that even though the goals of normative control in factories, offices, and shops may be similar across cultures, organizational structure and the surrounding culture affect how that control is discussed and conceived.Many of us demonstrate this spirit in volunteer activities ranging from Little League baseball and civic groups to ... Through training for teamwork, the company made it clear that it was no longer the individual but the trainer and the manual who decided on the right emotional display. ... As far as the objective work conditions were concerned, Laurie Graham found many similarities between Subaru-Isuzuanbsp;...
|Title||:||Emotions at Work|
|Author||:||Aviad E. Raz|
|Publisher||:||Harvard Univ Asia Center - 2002|