EJEG Volume 8 Issue 2

EJEG Volume 8 Issue 2

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Compared to other interventions, such as presentations or training sessions, a role-playing game has much more interaction ... The strength of the game was that the employees derived the service delivery principles themselves and they committed ... Generally, public agencies depend on inquiry methods (i.e., customer satisfaction questionnaires) to realize what is right with their service delivery process.

Title:EJEG Volume 8 Issue 2
Author:Frank Bannister
Publisher:Academic Conferences Limited -


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