Designing the Customer-Centric Organization

Designing the Customer-Centric Organization

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... for many people at the industry level, their annual stock earnings have matched their annual take-home pay (salary plus bonus). ... a different set of lenses and are intended to reward, develop, and promote the kind of people who can deliver all of IBM to the ... The price of competing in solutions is managing complexity. ... How does it deliver integrated and leveraged speed in the service of customers?

Title:Designing the Customer-Centric Organization
Author:Jay R. Galbraith
Publisher:John Wiley & Sons - 2011-01-06


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