An EPSS is a software context that integrates the support needed to perform a job task--information, software, and expert advice--with the actual job task or tasks. EPSS's provide this support at the appropriate time and in the most appropriate format--ED4 (EPSS Define, Design, Develop, and Deliver). This book describes ED4 and the process that the instructional designers and software engineers used to create the Learning Services Workbench.A Solution Looking for a Problem A field service manager for a computer company approaches a training manager. aquot;I need a computer-based training course to teach my field service technicians how to troubleshoot our new printer, aquot; she says.
|Title||:||Designing and Developing Electronic Performance Support Systems|
|Author||:||Lesley A. Brown|
|Publisher||:||Digital Press - 1996|