Delivering Successful IT-enabled Business Change

Delivering Successful IT-enabled Business Change

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This is a companion volume to the main NAO report (HCP 33-I, session 2006-07, ISBN 0102942323) and it contains details of 24 case studies which form the basis of the NAOs analysis of factors that contribute to successful delivery of IT-enabled programmes and projects which have achieved tangible benefits for citizens and taxpayers. Drawn from the public and private sectors in the UK and overseas, these case studies include: i) the Department for Work and Pensions Payment Modernisation Programme which cost Ap824 million and has transformed the payment of benefits and pensions through direct bank payments; ii) the Oyster electronic smartcard introduced by Transport for London in 2003 and a capital cost of Ap40 million; and iii) from the private sector, the UK trade associations chip and PIN programme at a cost of Ap1.1 billion.Although this type of contractual arrangement is not uncommon, and enabled The Pension Service to initiate ... the aquot;Besi Customer Relationship Management ( CRM) Projet i m the Ia#39;uIiIm Set taquot;iaquot; award al the 2004 CRM Industry Awards .mil theanbsp;...

Title:Delivering Successful IT-enabled Business Change
Author:Great Britain. National Audit Office
Publisher:The Stationery Office - 2006-01-01


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