It's taken as gospel that superior service leads to higher profits and faster growth. The Internet has changed how customers both shop and relate their experiences, but the foundations of exceptional service remain constant. Now, readers can find new tips, tools, and techniques for the world they live in today.Each interaction between a customer and a service professional is one moment in the chain of the customera#39;s experience. If youa#39;re a ... Consider this small example from a trip to Walt Disney Worldathe land where magical service abounds!
|Title||:||Delivering Knock Your Socks Off Service|
|Author||:||Performance Associates, Inc, PERFORMANCE RESEARCH ASSOCIATES, John BUSH|
|Publisher||:||AMACOM Div American Mgmt Assn - 2011-10-29|