qJust as DNA is the foundational building block of all human bodies, so customer service is the foundation of any growing and evolving organization.q Curtis Hill, Erik Alberts, and Richard Godfrey have spent years working in and with Fortune 500 companies like Cisco and Hewlett-Packard to create award-winning customer service experiences. Their expertise will sharpen your competitive edge by teaching you how to Build on your established relationships and attract new customers.Keep your existing customers excited about your business.Leverage your networks for greater and more profitable growth.Develop a flexible and scalable approach to customer service.Approach service as an ongoing relationship, rather than a one-time transaction. Start growing your customer service skills today, and watch your company succeed. Once you establish stellar customer service as your business's foundational building block, there's no limit to what you can achieve.Building Blocks that Drive Customer Loyalty Curtis Hill, Erik Alberts, Richard L. Godfrey. No controlamake no promise. ... of truth in business as such: aAny time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression. ... BellSouth and not having them alistena?
|Title||:||Customer Service DNA|
|Author||:||Curtis Hill, Erik Alberts, Richard L. Godfrey|
|Publisher||:||Cedar Fort -|