Techniques for handling upset customers over the phone, using the latest technology and developing a positive telephone attitude.aquot;The Business Skills l-.\-/agt;njss ... Research proves that prodding good telephone customer service works ... Packed with exercises and techniques for building telephone speaking skills, youa#39;ll find strategies and tips to serve all your clients andanbsp;...
|Title||:||Customer Service and the Telephone|
|Author||:||Paula Becker, Dennis Becker|
|Publisher||:||McGraw-Hill Education - 1994-05-01|