Customer Service and the Telephone

Customer Service and the Telephone

4.11 - 1251 ratings - Source

Techniques for handling upset customers over the phone, using the latest technology and developing a positive telephone attitude.aquot;The Business Skills l-.\-/agt;njss ... Research proves that prodding good telephone customer service works ... Packed with exercises and techniques for building telephone speaking skills, youa#39;ll find strategies and tips to serve all your clients andanbsp;...

Title:Customer Service and the Telephone
Author:Paula Becker, Dennis Becker
Publisher:McGraw-Hill Education - 1994-05-01


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