'Customer Loyalty Guaranteed' shows leaders at all levels how to awaken the 'spirit to serve' in every employee. It includes the seven customer service personalities that build unbreakable customer loyalty and practices for maintaining remarkable service over the long-term.Create, Lead, and Sustain Remarkable Customer Service Chip R Bell, John R Patterson ... this example of Sherria#39;s giving spirit: aquot;The SCE call center has in the past helped the company organize activities for national customer service week.
|Title||:||Customer Loyalty Guaranteed|
|Author||:||Chip R Bell, John R Patterson|
|Publisher||:||Adams Media - 2007-11-01|