Presents a conference summary and presentations including: info. for consumers to select plans and providers, a report on what American and Canadian consumers are saying, conducting plan-based surveys, obtaining national consumer info. to assess health care reform, surveying special populations, planning for the data collector, using survey results, presenting info. to consumers, consumer survey responsibility, population-based surveys of access and consumer satisfaction, using health care quality info., and collecting consumer info. from groups with special needs. Charts and tables. Conference held Sep. 1994.General surveys of consumer satisfaction with various aspects of health care and health insurance are important input into efforts ... The most prominent examples are those surveys conducted by Blue Cross and Blue Shield Association (BCBS), ... Included are consumer satisfaction measures based on surveys to identify overall satisfaction, as well as that specific to quality, customer service, and access.
|Title||:||Consumer Survey Information in a Reforming Health Care System|
|Author||:||James R. Knickman, Clifton R. Gaus|
|Publisher||:||DIANE Publishing - 1999-02-01|