Computer telephone integration

Computer telephone integration

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Learn how CTI works and how you can make it work for your company. Using real-life examples, this book shows how computer-supported telephony applied to call centers has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to your organization such as increased quality of customer service and resulting customer satisfaction, dramatic cost savings and increased revenue, an enhanced corporate image, and employee job satisfaction through convenience and system efficiency.When this table was composed the Meridian Link scored the least number of ticks . ... Note that the following is a mere glimpse of IBMa#39;s CallPath; the CallPath/400 programmera#39;s reference manual alone ... Service CSTA HCI Meridian HICOM Definity CI Answer Call a€c a€c a€c a€c V Assign a€c a€c Ar a€c * Cancel Call a€c a–i/ Ar * * Conference Joinanbsp;...

Title:Computer telephone integration
Author:Rob Walters
Publisher:Artech House Publishers - 1993


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