Learn how CTI works and how you can make it work for your company. Using real-life examples, this book shows how computer-supported telephony applied to call centers has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to your organization such as increased quality of customer service and resulting customer satisfaction, dramatic cost savings and increased revenue, an enhanced corporate image, and employee job satisfaction through convenience and system efficiency.When this table was composed the Meridian Link scored the least number of ticks . ... Note that the following is a mere glimpse of IBMa#39;s CallPath; the CallPath/400 programmera#39;s reference manual alone ... Service CSTA HCI Meridian HICOM Definity CI Answer Call ac ac ac ac V Assign ac ac Ar ac * Cancel Call ac ai/ Ar * * Conference Joinanbsp;...
|Title||:||Computer telephone integration|
|Publisher||:||Artech House Publishers - 1993|