The training and development needs of any workforce vary dramatically between the generations and levels even so far as the style of communication needed to be effective.At the same time training budgets are tighter than ever before and training departments are increasing marginalised as informal learning in a cyber workplace grows. So how can you tackle the challenges of this environment effectively? Complete Training looks at the employee life cycle and posits a series of training challenges and opportunities relevant across each stage - from new hires to the eminence grise of the organisation - the objective is to enable learning and development practitioners to build individual capability and an organisation with a memory, continually learning from its own endeavours. By looking at how learning organisations succeed, complete training seeks to re-position LaD as central to the business, central to strategy and central to the organization's mission.The use of games in customer service training, sales or similar interpersonal disciplines has been tried and Ia#39;ve rarely seen a smart enough algorithm or good enough design to pull it off. The main spending has been allocated to the graphicsanbsp;...
|Publisher||:||Kogan Page Publishers - 2013-05-03|