Highlights successful communication practices at Dell, General Electric, Microsoft, and Monsanto.Benchmarking Targets By 1998, Della#39;s aggressive pricing of products and rapid- response communication systems had begun to ... Customer sales Web sales 43 % 10% 20% Online customization Yes No No Computer to customer/online 3 days 12 days 15 days ... Computer networks installed 14 days 60a90 days 60 days Chat rooms Yes No No Interactive lectures Yes No No Customer service costs Free Paid Paid 3. ... BEST PRACTICES AT THE DELL COMPUTER CORPORATION 21.
|Title||:||Communication Best Practices at Dell, General Electric, Microsoft, and Monsanto|
|Author||:||Donald P. Cushman, Sarah Sanderson King|
|Publisher||:||SUNY Press - 2012-02-01|