Comdex Call Center Training Course Kit (With Cd)

Comdex Call Center Training Course Kit (With Cd)

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Comdex Call Centre Training Kit is a revolutionary 3-stage self learning system that covers the contents in sessions to give the readers a comprehensive exposure to the world of Call Centers. These sessions help to initiate call center skills and further sharpen the acquired skills for becoming a seasoned call center executive. The book contains a CD running an Accent Training Software. Such an approach aids in finding any possible mismatch of acquired and desired skills. It helps to practice hard on those areas.CRM is a challenge because it needs companies to become customer-centric and put together unrelated information systems and delivery channels with the core business ... At Verizon Wireless, we helped automate their mobile phone sales and service call centers throughout the country. ... Even if it is a small call center, a typical agent reaches 25 to 35 clients per 100 attempts, which could take hours.

Title:Comdex Call Center Training Course Kit (With Cd)
Author:Vikas Gupta
Publisher:Dreamtech Press - 2003-05-12


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