Addresses the roles and responsibilities of bus field supervisors, including emerging concerns about how to improve the relationship between supervisors and bus operators, while placing supervisors in a more positive role; how to obtain a greater return from employee productivity with tightening budgets and declining ridership; and how to improve customer service.Results: Customers are seeing more concern for their issues. Supervisora#39;s job descriptions, policies, and procedures are being changed, moving their emphasis away from technical issues and toward customer service issues. The serviceanbsp;...
|Title||:||Changing Roles and Practices of Bus Field Supervisors|
|Author||:||Gayland K. Moffat, Diane R. Blackburn, National Research Council (U.S.). Transportation Research Board|
|Publisher||:||Transportation Research Board - 1996-01-01|