Customer-service calls should be funneled, primarily, to the more experienced people. A PBX with ... high staff costs. J.C. Penney, with 15 regional telemarketing centers, aims for 97 percent call completion, according to Len Letn- inger ... Quality service means getting all order details right the first time a name, sold-to and ship-to addresses, credit-card number, items, source codes. Your system shouldanbsp;...
|Title||:||Catalog Start-up Resource Guide|