Catalog Start-up Resource Guide

Catalog Start-up Resource Guide

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Customer-service calls should be funneled, primarily, to the more experienced people. A PBX with ... high staff costs. J.C. Penney, with 15 regional telemarketing centers, aims for 97 percent call completion, according to Len Letn- inger ... Quality service means getting all order details right the first time a€” name, sold-to and ship-to addresses, credit-card number, items, source codes. Your system shouldanbsp;...

Title:Catalog Start-up Resource Guide
Publisher: - 1991


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