Whether managing a kitchen, dining room, front desk, travel agency, fast-food restaurant, or an entire hotel, employees seek cues and reinforcement from managers to guide their behavior. Cases in Hospitality Management provides readers with the opportunity to apply their knowledge, experience, and management skills, allowing them to think quickly on their feet and react appropriately in a wide variety of settings. By analyzing and understanding the causes and effects of a number of real, critical incidents, readers will be better prepared to effectively deal with similar situations when they face them on the jobq--Jacket.Liza Slater was a Property Manager with more than 10 years of experience specializing in resorts and 20 years in the hospitality industry. She had previously been the Director of Property Management for Seaside Plantations, a beach resortanbsp;...
|Title||:||Cases in Hospitality Management|
|Author||:||Timothy R. Hinkin|
|Publisher||:||John Wiley & Sons - 2005-11-04|