Business Process Modeling, Simulation and Design covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package.The goal of data flow diagramming is to have a commonly understood model of an information system. The diagrams are the basis of structured systems analysis . Figure 4.19 shows a data flow diagram for insurance claim software developed anbsp;...
|Title||:||Business Process Modeling, Simulation and Design:|
|Author||:||Manuel Laguna, Johan Marklund|
|Publisher||:||Pearson Education India -|