The perfect match with the Award, Certificate and Diploma Closely matched to the specifications, these two Student Books are the only resources available for BTEC National Travel and Tourism. Book 1 contains everything students need for the Award and some additional units for the Certificate. Book 2 contains all the other units needed to complete the Certificate and the Diploma. The Student Books are exactly matched to the BTEC National specifications, and written in an accessible way. The clear layout and use of full colour will ensure that these books are easy to use.The advantage of face-to-face communication is that you can read your customera#39;s body language, use brochures, leaflets and other materials to help you get ... To be able to communicate well on the telephone you need good listening skills. ... This is to ensure consistently good service and to present a corporate image.
|Title||:||BTEC National Travel and Tourism|
|Author||:||Gillian Dale, Helen Oliver|
|Publisher||:||Heinemann - 2005|