Broadcasting and Cable

Broadcasting and Cable

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BY UbUKUb WINSLUW Last summer, when a congressman sent a letter to Comcast complaining about problems that a few customers had with their phone bill, the letter ... The company receives 175 million phone calls a year, and its technicians make 25 million trips, or aquot;truck rolls, aquot; a year. ... In 1999, a headhunter contacted her about the top customer- service job at Comcast. ... And it would give Nickelodeon an outlet for its programming in a market with low pay-TV penetration rates.

Title:Broadcasting and Cable
Publisher: - 2004-10


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