Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. Itas for anyone involved in any organisation a whether you run your own business, manage people or you are a customer facing employee. It doesnat matter what your budget is, youall find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES Am Identify your customers real needs and how best to meet them Am Build trust and long term loyalty with your customers to stay ahead of the competition Am Make sure you are remembered and recommended4 3 2 1 7 I like to be in control of a situation. 4 3 2 1 8 When someone takes ... Assertiveness is often the highest score for people who work in customer services because they work hard at learning these behaviours. The important score isanbsp;...
|Title||:||Brilliant Customer Service ePub eBook|
|Publisher||:||Pearson UK - 2013-09-24|