Bridges to the Customeras Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading every Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads.In 1991, Mercedes recalled over 1, 000 Mercedes 600 C-Class from the North American market to fix the bonnet latch ... In December 2006 Volkswagen ordered the recall of 300, 000 of its Passat models worldwide owing to problems with the windshield wipers, fuel system and breaks. ... In a lead feature article in Fortune magazine of December 12, 2005 by Richard S. Tedlow on Intela#39;s co- founder andanbsp;...
|Title||:||BRIDGES to the Customer's Heart|
|Publisher||:||Trafford Publishing - 2011-05-25|