Every employee in a business has the opportunity to positively or negatively influence how a customer perceives your business and its brand. ... How the dealer showroom at Carmax is set up. ... The tone of a customer service representative.
|Title||:||Brand From the Inside|
|Author||:||Libby Sartain, Mark Schumann|
|Publisher||:||John Wiley & Sons - 2008-06-06|