Practical approach to software measurement Contains hands-on industry experiences12.1. Measuring. Service. Level. Management. Although the area of network and system management has experienced a regressive trend over the past two years, the use and management of service level agreements can, according toanbsp;...
|Title||:||Best Practices in Software Measurement|
|Author||:||Christof Ebert, Reiner Dumke, Manfred Bundschuh, Andreas Schmietendorf|
|Publisher||:||Springer Science & Business Media - 2005-12-05|