Despite the exponential growth of computing and communications technology, the inertia of old business technology management practices still drives most investment decisions in this area. Companies spend too much money on new technology, while their business models and processes underutilize the resources they already have. Written in a compelling, conversational manner, Best Practices in Business Technology Management advises those who buy, install, and support all types of computing and communications technology, empowering them to optimize their systems in new and innovative ways. Divided into six chapters, the book provides insight into the field, discussing decision-making, trends, alignment, optimization, processes, timing, and other areas. It includes practical hands-on advice that explores organization, the challenges of working with people, acquisition and measurement of technology, operational effectiveness, and strategic effectiveness. The best practices presented are not theoretical or untested. Rather, they are the result of trench warfare and real applications. The insights contained in this volume represent what successful companies have doneaand continue to doato optimize the business technology relationship. A nationally-known business technology veteran, author Stephen J. Andriole has developed a perspective on the optimization of computing and communications technology based on years of experience from government, industry, academia, and the venture capital business. In this book, he demonstrates how those who buy and deploy technology can optimize their technology in a way that saves costs and provides maximum performance.(My DVD player quits every time I try to play a DVDa not exactly a world class problem. ... and after being rerouted five times, it occurred to me that maybe we havena#39;t come all that faraat least in the computer industryawith customer service.
|Title||:||Best Practices in Business Technology Management|
|Author||:||Stephen J. Andriole|
|Publisher||:||CRC Press - 2008-09-26|