Aimed at introducing the subject of benchmarking to the process industries, based on practical experience of over 200 process plants, the book gives guidance on how to benchmark, where to find the benchmarks and how to quantify the gaps identified. Ideal as a student textbook and essential reading for existing and aspiring managers in the process industries. The authors of the book suggest that: output can be increased by 30%, stocks reduced by 50%, fixed costs reduced by 20% and variable costs can be reduced by 10% - and that all of this can be achieved with minimum to zero capital expenditure.World-class companies would actually encourage customer complaints as a source of continuous learning. Hence, the first ... The next source is to ask the customers what is the best customer service they receive from suppliers. These will giveanbsp;...
|Title||:||Benchmarking in the Process Industries|
|Author||:||Munir Ahmad, Roger Benson|
|Publisher||:||IChemE - 1999-01-01|