Benchmarking in Services

Benchmarking in Services

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Current discussion of baseball contraction and moves by NBA teams are, in substance, the results of poor team ... Baseballa#39;s poorest teams, in terms of revenue and fansa#39; support, the Montreal Expos and the Minnesota Twins, would ... Furthermore, they empower the owners and the league in their business negotiations.

Title:Benchmarking in Services
Author:Jaideep G. Motwani, Victor E. Sower
Publisher:Emerald Group Publishing - 2006


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