Drawing on their own hard-won experience and modeling the best customer service principles today, Hazeldine and Norton strip customer service back to the bone to reveal the essential tools necessary to become customers' true champions.Chris has the practical experience and ability to propel your Customer Service into a new dimension. ... He has had over 25 years of experience with Honeywell and Dell Computer Corporation where he held Technical, Service, Sales andanbsp;...
|Title||:||Bare Knuckle Customer Service|
|Author||:||Simon Hazeldine, Chris J. Norton|
|Publisher||:||Cabal Group Limited - 2008-08-01|