Award-winning Customer Service

Award-winning Customer Service

4.11 - 1251 ratings - Source

This book provides fast, proven advice for busy managers and business owners with little time to search for solutions. Filled with 101 effective tips in all, plus additional tools, encouraging quotes, and unique When this happens, try this sections, it contains powerful advice on crucial customer service management topics, including: planning and goal setting; coaching and development; leadership; effective communication and feedback; preparing for change; continual learning; motivational and problem-solving meetings; conflict resolution; and follow-up and staying on top of the game. The ability to deliver top-of-the-line customer service is a key factor in keeping profits high and customers coming back - and there is always a need for great customer service books.U.S. $17.9 When it comes to customer service, aquot;goodaquot; just isna#39;t good enough. ... field for 30 years, including 15 years as a customer service manager at BellSouth Telecommunications, where her duties included staff training and development.

Title:Award-winning Customer Service
Author:Renee Evenson
Publisher:AMACOM Div American Mgmt Assn - 2007-01-01


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