John Timpson CBE is one of the UKas most successful businessmen. He is Chairman of the eponymous high street cobblers, key cutters, engravers and watch repairers, with more than 1, 300 branches throughout the UK and Ireland and a turnover of Ap180m. John is hugely admired across the business world for the aUpside Down Managementa techniques that put the growth of the business in the hands of its employees a or of Johnas colleagues, as they are called. Johnas Daily Telegraph column, aAsk Johna, has been dispensing straight-talking, no-nonsense business advice for more than five years. This book collects and expands the very best from that column for the first time. From why low cost will never be a real substitute for proper customer service to the etiquette of employing interns, Johnas honest, common-sense business advice should be required reading for anyone running a business a whatever the size.And guess what a if you did cut back to the top 20% the 80:20 rule would still apply to the shops that remain! I have read that you ... But every so often a new activity blossoms into a big business a like our adventure into watch repairs. We firstanbsp;...
|Publisher||:||Icon Books - 2014-11-06|