Six Sigma has taken the corporate world by storm and represents the thrust of numerous efforts in manufacturing and service organizations to improve products, services, and processes. Although Six Sigma brings a new direction to quality and productivity improvement, its underlying tools and philosophy are grounded in the fundamental principles of total quality and continuous improvement that have been used for many decades. Nevertheless, Six Sigma has brought a renewed interest in quality and improvement that few can argue with, and has kept alive the principles of total quality developed in the latter part of the 20th Century. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e shows students the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the principles of total quality to cutting-edge businesses. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.Responsiveness: The willingness to help customers and provide prompt service. ... In an automobile, a radio, heater, and required safety features are examples. ... For example, Ford listened to a sample of customers and asked whether they wanted a fourth door on the Windstar ... Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
|Title||:||An Introduction to Six Sigma and Process Improvement|
|Author||:||James Evans, William Lindsay|
|Publisher||:||Cengage Learning - 2014-05-13|